To comply with requirements and recommendations from the Virginia Department of Education, the Centers for Disease Control, and the Governor’s Office, we have implemented the following child drop-off and pick up procedures to maximize everyone’s safety.

To make signing your child in and out a touchless process, we are utilizing the 1Core Family app, which is available for both Apple and Android phones.

  • INSTALL THE APP: Please visit https://1coresolution.com/parent.html and scroll down. Click to download the free app on either Apple or Android. Once the app is installed, you will login using your regular Parent Portal login credentials (if you have a saved password, it will be for the website www.oncareoffice.com).
  • If you have trouble logging in to the app, please email Ally: ally@theneighborhoodlearningcenter.com

When you pull into the NLC driveway, please park either in the circle in front of the building along the curb or in any marked parking spot.

ARRIVALS

  • Please arrive at or after your scheduled drop off time. If you are unsure what your scheduled drop off time is, or if you need to change it, contact Ally: ally@theneighborhoodlearningcenter.com
  • Complete your child’s health screening:
    • Before entering the Center, open the 1Core Family app and click the yellow banner that says, “Reminder to confirm your child’s attendance and quick health screen.”
    • Tap your child’s name and choose whether your child will be attending that day or not.
    • If you choose “Yes, Coming,” you will be prompted to answer health screening questions for your child. Click Done. You should then see additional information listed below your child’s name, “Coming Today | Health Screening Done.”
  • Use the keypad next to the left set of double doors to enter the 4-digit door code (provided to you in a separate email). Make sure you type a * after the 4 digits.
  • We ask everyone age 5 and older to wear a mask indoors, regardless of vaccination status.
  • Inside the lobby, use the 1Core Family app on your phone to scan the available QR code to check your child into the Center. You can access the QR code scanner in the app from the home screen by tapping the small icon in the upper right corner of your screen.
  • Please remain in the lobby area until a staff member takes custody of your child. Our staff will escort each child to their classroom. A temperature check may be done at this time.
  • When you exit, please use the opposite set of double doors from the ones you entered.

If you forget your phone, please notify a staff member and they will give you a verbal health screen and check your child in manually.

PICK UPS

  • Please arrive prior to your latest requested pickup time. If you are unsure what your scheduled pickup time is, or if you need to change it, contact Ally: ally@theneighborhoodlearningcenter.com
  • Use the keypad next to the left set of double doors to enter the 4-digit door code (provided to you in a separate email). Make sure you type a * after the 4 digits.
  • We ask everyone age 5 and older to wear a mask indoors, regardless of vaccination status.
  • Inside the lobby, use the 1Core Family app on your phone to scan the available QR code to check your child into the Center. You can access the QR code scanner in the app from the home screen by tapping the small icon in the upper right corner of your screen.
  • Please remain in the lobby area until a staff member brings your child to you.
  • When you exit, please use the opposite set of double doors from the ones you entered.

If you notice your child is on the front playground or the field when you arrive:

  • Park your car and proceed directly to the playground or field.
  • A staff member will have you scan a QR code to check your child out of the Center. You may then take custody of your child directly. You MUST make contact with the staff member in charge of your child’s group prior to taking your child so we can make sure everyone is accounted for.

If your child is in a downstairs classroom (Turtles, Lions, Owls, older School Age), after checking them out using the QR code and notifying the staff member in the lobby that you are there for your child, the staff will walkie downstairs and have your child sent up the basement stairs to you. Please wait at the double doors leading into the carpeted area and your child will meet you there.

If you forget your phone, please notify a staff member and they will check your child out of the Center manually.

Thank you for your patience with these drop off and pickup procedures and thank you for doing your part to keep the NLC community safe and healthy!